How Can Outsourcing Save You Money?

Most business owners turn their nose up to outsourcing – often enough they do not appreciate the value in it. Imagine, having a firm handle your business process overseas. Sure enough, there would be a hint of doubt about the firm’s capacity and competency in representing your company to your clients. This is the usual notion of business owners. On the other hand, there is value in outsourcing – and it is proven to have paramount benefit in a particular business or company.

First and foremost, what are the common expenses when you hire an in-house telemarketing team to market your product or service? Here is a breakdown of the expenses that you will incur. Moreover, do know that there is a much more complicated process than the expenditure alone. This approximation is for a company that needs to handle 500 calls per month.


Employee salary and benefits 3,450 USD
Costs in technology 20 USD


Costs in telecommunication 175 USD


Backup Coverage 300 USD




As mentioned, there is a much more complicated process than the expenditure alone. Here is a breakdown of the processes that you will need to tackle on a regular basis when you have an in-house team of your own doing cold calling:


  • Construction of infrastructure to house your in house team
  • Setting up of computers, telephones, and internet connection
  • Maintenance of hardware, software, and infrastructure
  • Pooling an in-house team of your own:
    • Posting a job advertisement
    • Interviewing and hiring applicants
    • Appropriating employee benefits
    • Training and supervision of newly hired employees
    • Hiring of team leader/supervisor
    • Other concerns such as absences, leaves, vacation


Moreover, in outsourcing, here is the total cost that you will need to spend on:


Total cost in outsourcing 1,850 USD


Outsourcing will also relieve you of the tasks mentioned above. An outsourcing firm would most likely guarantee you the following in a basic outbound telemarketing campaign:


  • An account manager serving as your primary point of contact
  • A dedicated agent calling 180 calls per day, 5 times a day for 1 month
  • A backup agent in case your primary agent is unavailable
  • A backup list in line with the industry that you are in
  • A daily report of your agent


In outsourcing, you do not have to worry about concerns related to human resource, infrastructure, technology, maintenance, and other issues involved in your business process. Most, the best part in outsourcing is that it allows you to focus on the core areas of your company – this way you have less load on your back and you can focus on more important areas in your company.